Privacy Policy

Effective Date: February 24, 2024

Last Updated: February 05, 2026

Milcovich Dental Arts (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an appointment, or otherwise interact with us online.

This Privacy Policy applies to information collected through our website at milcodental.com and related online services. It does not replace our HIPAA Notice of Privacy Practices, which explains how we may use and disclose protected health information in connection with your dental care.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Mailing address (if provided)
  • Appointment request details (such as preferred date, preferred time, and reason for visit)
  • Insurance related information (if you choose to provide it)
  • Messages, questions, or other information you submit through forms, chat, email, or phone

B. Information Collected Automatically

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent on pages
  • Referring website or source
  • Date and time of visit
  • Cookies and similar technologies (see Section 6)

C. Information From Third Parties

We may receive information from third party service providers that support our website and communications, such as website hosting providers, form processing tools, analytics services, call tracking providers, or appointment scheduling platforms.

2. How We Use Information

We may use the information we collect for the following purposes:

  • To respond to your questions and requests
  • To schedule, confirm, or manage appointments
  • To provide patient support and customer service
  • To improve our website, services, and user experience
  • To communicate with you about our practice, services, or office updates
  • To maintain security and prevent fraud or misuse
  • To comply with legal, regulatory, and professional obligations
  • To maintain records related to website inquiries and communications

3. How We Share Information

We do not sell your personal information for money.

We may share your information in the following situations:

  • Service Providers: With vendors who help us operate our website, host data, process forms, manage scheduling, provide analytics, or support communications.
  • Legal Compliance: When required by law, subpoena, court order, or other legal process.
  • Protection of Rights: To protect the rights, safety, or property of our patients, staff, practice, or others.
  • Business Transfers: In connection with a merger, acquisition, practice transition, or sale of assets, subject to applicable legal requirements.
  • With Your Direction: If you ask us to share information with another provider, insurer, family member, or representative, as permitted by law.

If we use third party advertising or retargeting tools in the future, this policy will be updated to describe those practices and any related privacy choices available to you.

4. HIPAA and Health Information

As a dental practice, we may be a covered healthcare provider under the Health Insurance Portability and Accountability Act (“HIPAA”). Information collected and used in connection with your treatment, payment, or healthcare operations may be protected health information and is governed by our HIPAA Notice of Privacy Practices.

Important: This website Privacy Policy is intended to describe online privacy practices for our website and communications. It is not a substitute for our HIPAA Notice of Privacy Practices.

You can review our HIPAA Notice of Privacy Practices here:

HIPAA Notice of Privacy Practices

5. Appointment Requests and Website Forms

When you submit an appointment request or contact form, we collect the information you provide so we can respond to you and assist with scheduling.

  • Please do not submit highly sensitive medical information through general website forms unless the form is specifically designed for that purpose.
  • Email and web forms may not always be the best method for urgent or emergency dental concerns.
  • If you are experiencing a dental emergency, call our office directly at [insert phone number].

6. Cookies and Similar Technologies

We may use cookies and similar technologies to help our website function, understand website traffic, and improve performance.

Types of Cookies We May Use

  • Essential Cookies: Help the website work properly, such as page navigation and form functionality.
  • Analytics Cookies: Help us understand how visitors use our website so we can improve content and usability.
  • Preference Cookies: May remember settings or preferences to improve your experience.

You can usually control cookies through your browser settings. If you disable cookies, some website features may not function properly.

7. Do Not Track Signals and Cross Site Tracking Disclosure

Some browsers offer a “Do Not Track” setting. There is no universal standard for how websites should respond to these signals.

At this time, our website does not respond to browser Do Not Track signals.

Third party services used on our site, such as analytics tools, may collect information about your online activities over time and across different websites, subject to their own privacy policies.

Examples of third party tools we may use: [Google Analytics, call tracking service, scheduling platform, chat tool, etc.]

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

  • Access to information is limited to authorized personnel and service providers who need it for legitimate business purposes.
  • We work with service providers that are expected to maintain appropriate security practices.
  • Despite our efforts, no website, network, or method of transmission is completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing appointments, maintaining records, complying with legal obligations, resolving disputes, and enforcing our policies.

Retention periods may vary depending on the type of information and whether the information is also maintained as part of a patient record governed by healthcare laws.

10. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without appropriate consent. If you believe a child has provided personal information through our website, please contact us so we can review and address the issue.

11. California Privacy Rights

If you are a California resident, you may have certain privacy rights under California law. Depending on the law that applies and our legal obligations, these rights may include:

  • The right to know what personal information we collect, use, disclose, and retain
  • The right to request deletion of personal information, subject to exceptions
  • The right to request correction of inaccurate personal information
  • The right to opt out of the sale or sharing of personal information, if applicable
  • The right to limit the use and disclosure of sensitive personal information, if applicable
  • The right not to receive discriminatory treatment for exercising your privacy rights

Please note that some health information may be exempt from certain California privacy laws because it is governed by HIPAA or other healthcare laws.

How to Submit a California Privacy Request

To submit a privacy request, contact us using the information below and include enough detail for us to verify your request:

  • Email: hello@milcodental.com
  • Phone: (925) 944-5151
  • Mail:1855 San Miguel Dr, Suite 27
    Walnut Creek, CA 94596

We may need to verify your identity before processing certain requests. You may also authorize an agent to make a request on your behalf, subject to applicable verification requirements.

12. California Shine the Light Notice

California residents may request information about certain types of personal information sharing with third parties for their direct marketing purposes, if applicable. To make such a request, contact us using the information in Section 15 and include “California Privacy Request” in the subject line.

If we do not share personal information with third parties for their direct marketing purposes, we may respond by informing you of that practice.

13. Third Party Websites and Links

Our website may contain links to third party websites, including maps, payment portals, scheduling systems, social media platforms, or other services. We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any third party websites or services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or services.

  • We will post the updated Privacy Policy on this page.
  • We will update the “Last Updated” date at the top of this page.
  • If we make material changes, we may provide additional notice where appropriate, such as a website notice or direct communication.

15. Contact Us

If you have questions about this Privacy Policy, our website privacy practices, or your privacy choices, please contact us:

Milcovich Dental Arts
1855 San Miguel Dr, Suite 27
Walnut Creek, CA 94596
Phone: (925) 944-5151
Email: hello@milcodental.com

16. Accessibility and Alternative Formats

If you need this Privacy Policy in an alternative format or need help accessing it, please contact our office and we will do our best to assist you.